Privacy Policy

Salinas Insulation ("we," "us," or "our") operates the website at salinasinsulation.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, how long we retain it, and what rights you have. By using the Site you agree to the terms described here. If you have any questions, contact us at projects@salinasinsulation.com.

1. Information We Collect

Information you provide directly

When you fill out a contact or estimate request form on our Site, we collect the information you enter, which may include your name, phone number, email address, property address, and a description of the work you are inquiring about. We only collect what you choose to provide.

Information collected automatically

When you visit our Site, certain technical information is collected automatically. This includes your IP address, browser type, operating system, referring URL, the pages you view, and the time and date of your visit. This information is collected through standard web server logs and, if enabled, through analytics tools such as Google Analytics.

Cookies and similar technologies

Our Site may use cookies, which are small text files stored on your device, to improve your experience and to help us understand how the Site is used. You can set your browser to refuse all or some cookies, but doing so may affect how some parts of the Site function. Third-party tools we use, such as Google Analytics or embedded contact forms, may also set their own cookies. We do not control those third-party cookies and encourage you to review those providers' privacy policies directly.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, inquiries, and messages.
• Schedule and coordinate insulation services at your property.
• Communicate with you about your project before, during, and after the work.
• Improve the Site by understanding how visitors use it and what content is most useful.
• Comply with legal obligations or respond to lawful requests from government authorities.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not send unsolicited commercial emails or texts. We will only contact you in connection with a request or inquiry you have already submitted.

3. How We Share Your Information

We do not share your personal information except in the following limited circumstances:

• Service providers: We may share information with third-party vendors who help us operate the Site or process form submissions, such as form hosting providers. These vendors are required to use your information only as needed to provide those services.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights and safety of our business, customers, or the public.
• Business transfers: If we sell or transfer all or part of our business, customer information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Site if that occurs.

4. Data Retention

We retain personal information submitted through our contact forms for as long as necessary to respond to your inquiry and, if a project results, to maintain records of the work performed. In most cases, inquiry records are retained for up to 3 years. Web server logs and analytics data are typically retained for 26 months before being automatically deleted or anonymized. If you ask us to delete your information before that period, we will do so unless we are required to retain it by law or to fulfill a contractual obligation.

5. Your Rights

Depending on where you live and applicable law, you may have rights regarding the personal information we hold about you. These may include:

• The right to know what personal information we have collected about you and how it is used.
• The right to request a copy of the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information, subject to legal retention requirements.
• The right to opt out of any marketing communications from us.

To exercise any of these rights, contact us by email at projects@salinasinsulation.com. We will respond within 30 days.

6. Security

We take reasonable steps to protect the information you submit, including using industry-standard encryption (HTTPS) for all data transmitted through the Site. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you provide it at your own risk.

7. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. A link from our Site does not indicate our endorsement of that site's privacy practices.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we may have collected such information, please contact us at projects@salinasinsulation.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes take effect means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us by email or phone. We will respond within 30 days of receiving your request.